Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.
General Shipping Information
Because at this stage we only supply the US market. We typically ship products within 1-2 business days from when you place your order. In most cases, you will receive your product within 4-6 business days. All orders are shipping from the US warehouses with fast delivery.
Occasionally, items may be out of stock. In such cases, we will notify you of the cancellation immediately by email. We will not charge you for items that are canceled.
Shipping Costs
We will provide standard free shipping on all orders within the continental United States. Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don’t support P.O. Box and Military APO/FPO address.
Shipping Price:
DHL (3-4 Business Days) shipping: $15
Standard Shipping (5-6 Business Days): $10
Duties and Taxes:Notice: According to local customs policy, we will bear import Duties and Taxes for our cross-border customers, there is nothing to worry about it for our customers!
Orders placed during the weekend or during a holiday will be processed the following week.
How We Ship
We ship via all major carriers, including UPS, FedEx, DHL, and USPS. L&L Skin will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
Support Countries
Free shipping is offered for the contiguous United States only. Not including Hawaii, Alaska, Puerto Rico.
Shipping Delays
We will notify you via email if your order is unexpectedly delayed. We will send an email that will indicate a new ship date for your order.
Canceled Orders
Kindly notify our customer service to cancel orders before 07:00 PM (PST) on the same day the order was placed by contacting service.health@llskin.jp. Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
We cannot cancel your order for you if the package is in transit. We recommend that you select Reject when you receive a delivery call for your package. In this way, after we receive the returned package, we will cancel your order within 1–2 working days..
How to track the package?
Once an item has been shipped, you will receive a shipment notification email that includes the tracking number and the carrier. You could click here to track your order.
If you ordered more than one item, will they all be delivered at the same time?
We will try our best to make sure all you items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product.