Thank you for shopping at L&L Skin-Health. L&L Skin-Health is committed to your shopping satisfaction. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.

The following terms are applicable for any products that you purchased with us.

30-Day Money-Back Guarantee

You may initiate a return for an item(s) within 30 natural days of receipt for a refund. Returns outside of the 30 natural day return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse. Naturally, if your return is because of our error and quality problem, we’ll pay these shipping costs. If the reason for the return isn’t quality-related and our error, then customer must pay the return shipping costs. To act on our return policy, simply follow these steps:

1. Contact us by service.health@llskin.jp and complete a return request within 30 natural days of your purchase to get a return merchandise authorization (RMA) number.
2. Once you secure a return authorization number, you will need to send the product back to us promptly.
3. Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.

Product Exchanges

We only accept exchanges for those products that are damaged or defective upon delivery, please contact a L&L Skin-Health Customer Service Representative by emailing service.health@llskin.jp with a description of the damage or defect within 30 natural days of the purchase date. Once we receive your information and approve the exchange, we will send you an e-mail with an authorization number and complete instructions for your exchange.

Order is Damaged or Missing Parts

We only replace items if they are defective or damaged. If you need to exchange it when an order arrives damaged or incomplete or is in need of replacement parts, contact us by service.health@llskin.jp within 7 natural days of delivery for resolution.

Policy Details and Exclusions

• Please note that products must be returned in the original packaging and will not affect the second sale. So, all products must be returned with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
• Returns will not be accepted without a return merchandise authorization (RMA) number. Once a return has been authorized and return instructions provided to the customer, the items must be send back within 2 weeks.
• Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable.
• The first day of the 30-day return period is the day the customer receives item(s). You will be responsible for paying for your own shipping costs for returning your item if over 30 natural days. Shipping costs are non-refundable.

Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you. 

Contact L&L Skin-Health

Should you have any issues or questions regarding the store, please contact us.

• Customer Service: 24/7 e-mail reply
• Email: service.health@llskin.jp
• Tel: +8613302465359
• Address: Room 803, Chevalier House 45-51 Chatham Road South, Tsim Sha Tsui, KL, Hongkong